Michael Lopreste imagines it would be easier if he had the sort of job that allowed him to simply walk away from a co-worker's political diatribe. But as sales manager of a high-end furniture chain, he often can't afford to.
"Being in sales, we're kind of this captive audience," Lopreste says. "You know, you want to make the client feel at ease, you want to make them feel important, you want to be able to have a good rapport with them. And a lot of times that manifests itself by being able to mirror back what they're saying, or perfecting the nod and smile."