TACOMA, Wash. — A social worker pleaded with a 911 dispatcher throughout a nearly seven-minute call to quickly get police to Josh Powell's house after he locked himself inside with his two sons.
(The un-edited audio of that 911 call is posted above.)
But the dispatcher seemed to have trouble understanding the seriousness of the situation. It took almost two minutes from the start of the call for the dispatcher to learn Powell's address, as the social worker fumbled through paperwork, and more than three minutes to understand that she was there to supervise a child custody visit. Near the end of the call, she asked how long before officers could get there.
The agency that runs the call center said it would review the matter and start a disciplinary investigation if necessary.