9-1-1 service

Monica Spain / KPLU

It can be hard to know when to call 9-1-1. And once you're on the line, it can be even harder to stay calm, cool and collected. Eight-year-old Austin Holdt did just that -- and helped save his grandmother's life. 

Gabriel Spitzer

If you're faced with a serious emergency, chances are you'll pick up the phone and call 9-1-1. But how about sending a text message instead?  It’s not something 9-1-1 operators can handle now. But, that could soon change.