9-1-1 service Coming soon: 9-1-1 via text, but is it a good idea? By Paula Wissel • Dec 18, 2012 Gabriel Spitzer Listen Listening... / 1:21 If you're faced with a serious emergency, chances are you'll pick up the phone and call 9-1-1. But how about sending a text message instead? It’s not something 9-1-1 operators can handle now. But, that could soon change.